General Terms and Conditions of Sale (GTCS)

• Last updated: August 27, 2025

• 1. Purpose

• These General Terms and Conditions of Sale (hereinafter the “GTCS”) define the rights and obligations of NOVAGING(hereinafter the “Seller”) and any individual or legal entity (hereinafter the “Customer”) wishing to access the website novaging.com (hereinafter the “Website”) and purchase the products and services offered thereon.

• These GTCS apply without restriction or reservation to all sales concluded between the Seller and the Customer, whether for one-time purchases or subscription-based services.

• 2. Seller Identification

• Company Name: NOVAGING INSTITUT

• Legal Form: Simplified Joint Stock Company (SAS)

• Registered Office:
  91 Route des Romains
  67000 Strasbourg
  France

• Company Registration Number: STRASBOURG 529901530

• Contact Information:
  Email: contact@novaging.com

• 3. Scope

• 3.1

• These GTCS apply to all orders placed on the Website for all products and services offered, including:

• Dietary supplements under the Novaging brand and other brands;

• Live or pre-recorded video coaching sessions;

• Technology products (smartwatches, light therapy devices, online software, biological tests, etc.);

• Books related to longevity;

• Subscriptions to specialized publications.

• 3.2

• These GTCS are available on the Website and must be accepted before any order is confirmed.

• The Seller reserves the right to amend these GTCS at any time. The applicable version shall be the one in force on the date the order is placed.

• 4. Products and Services

• 4.1 Product Information

• The essential characteristics of each product or service (description, price, features, warnings, contraindications, etc.) are described on the corresponding product page available on the Website.

• The Customer is responsible for reviewing this information before placing an order.

• 4.2 Availability

• Products and services are offered subject to availability and, where applicable, technical feasibility (coaching sessions, platform access, etc.).

• Should a product or service become unavailable, the Seller shall inform the Customer as soon as possible.

• 4.3 Health Information

• Dietary supplements are not intended to replace a varied and balanced diet or a healthy lifestyle.

• The information provided on the Website is for informational purposes only and does not constitute medical advice.

• Customers are encouraged to consult a qualified healthcare professional before using any supplement.

• 5. Orders

• 5.1 Ordering Process

• The Customer selects the desired products or services, adds them to the shopping cart, provides the required billing and delivery information, and confirms the order.

• An order confirmation email will then be sent.

• 5.2 Accuracy of Information

• The Customer is solely responsible for the accuracy of the information provided during the ordering process.

• The Seller shall not be liable for delivery failures resulting from incorrect information supplied by the Customer.

• 5.3 Order Confirmation

• Confirmation of an order constitutes full acceptance of these GTCS.

• 6. Prices and Payment

• 6.1 Prices

• Prices displayed on the Website are expressed in Euros (€) and include all applicable taxes (VAT included), unless otherwise specified.

• Shipping charges or additional fees are indicated before final confirmation of the order.

• 6.2 Price Changes

• The Seller reserves the right to modify prices at any time.

• However, products and services shall be invoiced based on the prices applicable at the time the order is confirmed.

• 6.3 Payment Methods

• Payments may be made using:

• Credit/Debit Card

• Bank Transfer

• PayPal

• Any other payment method offered on the Website.

• Online transactions are processed through secure third-party payment providers.

• 6.4 Late or Failed Payment

• In the event of non-payment or partial payment, the Seller reserves the right to suspend or cancel delivery.

• Late payment penalties may apply in accordance with applicable law.

• 7. Subscriptions

• 7.1 Description

• The Website offers subscription services, including recurring deliveries of supplements, coaching access, and magazine subscriptions.

• 7.2 Duration and Renewal

• Subscription duration (monthly, quarterly, yearly) and renewal conditions are specified for each offer.

• Unless otherwise stated, subscriptions renew automatically for successive periods.

• 7.3 Cancellation

• Customers may cancel their subscription at any time, subject to any notice period specified during subscription.

• Any subscription period already commenced remains payable in full unless otherwise required by law.

• 8. Shipping and Delivery

• 8.1 Delivery Areas

• Products may be delivered only to the countries listed on the Website.

• 8.2 Delivery Times

• Delivery times are provided for informational purposes only.

• Although the Seller will make reasonable efforts to meet estimated delivery times, delays caused by logistics providers or force majeure shall not give rise to liability.

• 8.3 Shipping Costs

• Shipping charges depend on:

• Order value;

• Delivery destination;

• Selected shipping method.

• The total amount is displayed before payment.

• 8.4 Receipt of Goods

• Customers should inspect the parcel upon delivery.

• Any damaged or missing item should be reported to both the carrier and the Seller without undue delay.

• 9. Right of Withdrawal

• 9.1 General Rule

• In accordance with Directive 2011/83/EU and French consumer law, Customers have 14 calendar days to withdraw from the purchase without giving any reason.

• The withdrawal period begins:

• upon receipt of goods;

• or on the date of contract conclusion for services.

• 9.2 Exceptions

• The right of withdrawal does not apply to:

• Perishable goods;

• Opened dietary supplements or sealed products unsuitable for return due to health or hygiene reasons;

• Digital content (videos, software, online coaching, etc.) where performance has begun after the Customer’s prior consent.

• 9.3 Exercising the Right

• The Customer must notify the Seller through an unambiguous statement (email, mail or withdrawal form).

• Returned goods must be sent in their original condition.

• Unless otherwise stated, return shipping costs remain the Customer’s responsibility.

• 9.4 Refunds

• Refunds shall be issued within 14 days after receipt of the returned goods or proof of return, whichever occurs later.

• Refunds will be made using the original payment method unless otherwise agreed.

• 10. Returns and Refund Policy

• 10.1 Defective or Non-Conforming Products

• If a product is defective or does not correspond to the order, the Customer must contact the Seller promptly.

• Return shipping costs shall be borne by the Seller.

• 10.2 Refund Procedure

• The Seller shall refund:

• the purchase price;

• the original delivery costs, where applicable.

• 10.3 Legal Warranty

• Products benefit from:

• the French legal guarantee of conformity;

• the legal warranty against hidden defects.

• 11. Loyalty Program

• 11.1 Membership

• The Website may offer a loyalty program allowing Customers to earn points or rewards.

• 11.2 Conditions

• Points are personal and non-transferable.

• The Seller reserves the right to amend or terminate the program at any time after informing Customers.

• 11.3 Expiration

• Unused loyalty points may expire after the period specified in the program rules.

• 12. Referral Program

• 12.1 Principle

• Customers may recommend the Website to new Customers in exchange for rewards.

• 12.2 Eligibility

• The referred person must be a first-time Customer.

• Rewards are subject to the specific conditions published on the Website.

• 12.3 Abuse

• Fraudulent or abusive use of the referral program may result in cancellation of rewards and/or account suspension.

• 13. Promotional Campaigns and Contests

• 13.1 Organization

• The Seller may organize promotional campaigns and contests.

• Specific rules shall apply to each campaign.

• 13.2 Compliance

• All contests comply with French and European legislation.

• 13.3 Liability

• The Seller shall not be liable for cancellation, postponement or modification due to circumstances beyond its reasonable control.

• 14. Liability

• 14.1 Internet Risks

• The Seller shall not be liable for interruptions, viruses, hacking, or other risks inherent in Internet use.

• 14.2 Limitation of Liability

• The Seller shall not be liable for indirect or consequential damages.

• 14.3 Force Majeure

• The Seller shall not be liable for failure to perform its obligations due to force majeure under French law.

• 15. Personal Data Protection

• 15.1 Collection

• Personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French legislation.

• 15.2 Purpose

• Personal data are used for:

• order management;

• customer support;

• communications relating to the Website;

• loyalty, referral and promotional programs;

• any other purpose expressly communicated.

• 15.3 Customer Rights

• Customers have the right to:

• access;

• rectification;

• erasure;

• objection;

• restriction of processing;

• data portability.

• Requests may be sent to:

• [Email address to be completed]

• 15.4 Cookies

• The Website uses cookies to improve the browsing experience.

• Customers may configure their cookie preferences through the Website or browser settings.

• 16. Customer Service

• 16.1 Contact

• Customer Service can be reached at:

• support@novaging.com

• 16.2 Availability

• Support hours are published on the Website.

• 17. Governing Law and Dispute Resolution

• 17.1 Governing Law

• These GTCS are governed exclusively by French law.

• 17.2 Mediation

• Customers are encouraged to contact Customer Service before initiating legal proceedings.

• Where applicable, Customers may use a consumer mediation service in accordance with French Consumer Law.

• 17.3 Jurisdiction

• Failing an amicable resolution, disputes shall be submitted to the competent French courts, without prejudice to mandatory legal provisions protecting consumers.

• 18. Intellectual Property

• All content available on the Website, including but not limited to texts, graphics, trademarks, logos, photographs and software, is protected by intellectual property laws.

• Any reproduction, distribution or commercial use without the Seller’s prior written consent is strictly prohibited.

• 19. Acceptance of the GTCS

• By checking the acceptance box or confirming an order, the Customer acknowledges having read and accepted these General Terms and Conditions of Sale without reservation.

• Last updated: August 27, 202